Privacy Policy

Who we are and who is responsible

Court Gear is an independent tennis equipment store displayed as Court Gear on this website. We are responsible for deciding how and why personal information submitted through this website is handled. For any question about this notice, or to make a request about your information, contact us using the details below or the contact form. Please include enough detail for us to find the inquiry, such as the name and email used on the form, or the approximate date you wrote.

• Business name: Court Gear
• Address: 36 Rathlin Street, Blockhouse Bay, Auckland 0600, New Zealand
• Phone: +64 9 623 8731
• Email: [email protected]

Our activity is limited to tennis equipment information and related inquiries. This website is an informational storefront and inquiry channel; it does not process online payments or display product prices. We do not operate an advertising network, we do not build behavioural profiles from browsing activity, and we do not sell personal information to third parties. The information we hold exists so that we can answer product inquiries, discuss equipment category, playing level and equipment interest, and keep ordinary records of what was asked.

What information we collect

We collect only what is needed to respond usefully to a product inquiry. Most of it is information you choose to provide. A small amount is technical information that any website receives automatically in order to function.

Information you provide directly

• Identity and contact details: the name you enter, your email address and, if you choose to include it, a telephone number. Phone is an optional field; leaving it blank does not prevent us from replying by email.
• Product category: the category you select, such as tennis rackets, tennis balls or grips. This helps route the inquiry.
• Playing level and equipment interest: playing level and, where you include it, an equipment interest note. These help us reply in practical terms before any product details are confirmed separately.
• Subject and message content: whatever you write in the Subject and Message fields, including notes about how you play or the questions you want answered.
• Consent confirmation: a record that you ticked the consent checkbox before sending the form, together with the time of submission.

Information collected automatically

When a form is submitted, our server records a small amount of technical context alongside the message. This is used for security and troubleshooting rather than marketing.

• A one-way cryptographic hash of the connecting IP address. We store the hash rather than the address itself, which lets us apply rate limiting without keeping a directly identifying network record.
• The browser user agent string and the referring page, which help diagnose display problems and identify automated abuse.
• The page the inquiry was sent from and a timing value used to distinguish ordinary submissions from automated scripts. Related values may also be held in local storage, as described in the Cookie Policy.

What we deliberately do not collect

The contact form does not request payment card details, bank account information, identity document numbers or any special category data such as health information. Please do not include such details in the message field. If you send them anyway, we will remove them from our records where practical rather than retain them.

How and why we use information

Each use below corresponds to an ordinary business need. We do not repurpose inquiry information for unrelated activities.

• Responding to inquiries. The primary use. Your name, contact details and message allow us to reply with product information and practical next steps.
• Understanding the product question. Product category, playing level and equipment interest let us consider what you are asking about before specifications or availability are confirmed separately.
• Arranging a product discussion. Where an inquiry progresses, we use your contact details to continue the conversation.
• Keeping ordinary business records. We retain a record of what was discussed so that later questions about the same inquiry can be answered accurately.
• Protecting the website. Hashed network identifiers, timing values and user agent strings help us limit automated abuse of the contact form.
• Improving reliability. Aggregated, non-identifying information about form errors helps us fix technical faults.

We do not use inquiry information to send unsolicited marketing. If we ever introduced a mailing list, it would be a separate opt-in and would not draw on inquiry records without your agreement.

Legal grounds for handling information

Depending on the jurisdiction that applies to you, the following grounds are the ones we rely on. Where local law uses different terminology, the practical effect is the same.

• Your consent, given when you tick the consent box before submitting the form. You may withdraw it at any time, which stops further use of the information for replying to you.
• Steps taken at your request before entering an agreement, such as discussing a product category, playing level or equipment interest you have described.
• Our legitimate interests in operating a secure website, preventing abuse of the contact form and keeping accurate records of product discussions.
• Legal obligations, where record keeping or disclosure is required by applicable law.

Sharing information

We share as little as possible. Information may be handled by service providers who help us operate the website and communicate with you, and by others only where the law requires it.

• Hosting and infrastructure providers that store the website files and the submitted inquiry records on our behalf.
• Email providers used to receive and reply to inquiries.
• Form processing services, if the contact form is connected to one, which transmit submissions to us.
• Professional advisers such as accountants or legal advisers, where genuinely necessary and under a duty of confidentiality.
• Authorities or regulators, where disclosure is required by law or needed to establish or defend a legal claim.

Providers acting on our behalf are expected to handle information only for the purpose we engaged them for, to keep it secure, and not to use it for their own unrelated purposes. We do not sell, rent or trade personal information.

Where information is stored

Inquiry records are stored on the hosting infrastructure used by this website and in the systems used to reply to you. Depending on the provider, storage or processing may take place outside your own country. Where that happens, we expect providers to apply appropriate safeguards. If you would like to know which providers are currently in use, use the contact form and we will describe the arrangement in ordinary terms.

How long we keep information

We keep inquiry information only as long as there is a reason to. In practice this means the following, subject to any longer period required by law.

• Inquiries that do not proceed: retained for a limited period so that we can recognise a follow-up message from the same person, then deleted or anonymised.
• Inquiries that lead to a product discussion: retained as part of the ordinary record of what was asked and discussed.
• Security and rate-limiting values: short-lived by design and cleared automatically after the relevant time window passes.
• Records subject to legal obligations: retained for the period the applicable law requires, then deleted.

Security measures

We take reasonable technical and organisational steps to protect the information we hold. Submitted inquiries are stored outside the publicly accessible part of the website, form input is cleaned before it is saved, network identifiers are hashed rather than stored directly, and simple rate limiting reduces automated abuse. Access to inquiry records is limited to people who need it to reply to you or to continue the product discussion.

No website or storage method can be guaranteed completely secure, and we do not claim otherwise. Please avoid sending sensitive financial or identity information through the contact form. If we become aware of a security incident affecting personal information, we will act in line with applicable law and notify affected people where required.

Your rights and choices

Subject to the law that applies to you, you may exercise the following rights. We do not charge for handling a reasonable request.

• Access — ask what inquiry information we hold about you and receive a copy.
• Correction — ask us to correct details that are inaccurate or incomplete.
• Deletion — ask us to delete inquiry information where there is no continuing need or legal obligation to keep it.
• Restriction or objection — ask us to limit how information is used, or object to a particular use.
• Withdrawal of consent — withdraw consent at any time, without affecting the lawfulness of what happened before the withdrawal.
• Portability — where applicable, receive the details you provided in a commonly used electronic format.
• Complaint — raise a concern with the relevant data protection authority in your jurisdiction.

To make a request, use the contact form describing what you would like. We may ask a question or two to confirm that the request comes from the person the information relates to, and we will respond within the period required by applicable law.

Children

This website and its contact form are intended for adults arranging tennis equipment inquiries. We do not knowingly collect information from children. If you believe a child has submitted information through the form, contact us and we will remove it.

Cookies and browser storage

This website uses essential browser storage rather than advertising or cross-site tracking technology. The cookie notice preference and a small number of functional values are described in detail in the Cookie Policy.

Links to other websites

Our pages may occasionally link to external resources. We do not control those websites and are not responsible for their content or privacy practices. When you follow an external link, the privacy notice of that website applies instead of this one.

Relationship to our product documents

This notice explains how information is handled. It does not describe how equipment categories themselves are presented or how inquiries are reviewed. For that, see the Product Information page and the Terms of Use.

Product descriptions are provided for general information. Equipment category, options and suitability depend on the selected option and how you play. Specifications may vary and are confirmed separately.

Follow-up messages

Follow-up messages are treated as part of the same inquiry where that is practical. If you reply about the same question or send a second form about the same equipment interest, we may keep those notes together. If you would prefer a follow-up to be handled as a new, separate inquiry, say so in the message.

Please do not leave payment card numbers or other financial account details in a message.

Incomplete, abandoned or duplicate submissions

A form that is opened but never sent does not create an inquiry record on our server. If a submission fails validation, the message is not stored as a completed inquiry. Duplicate messages sent in a short period may be rate-limited. If you believe a genuine message was blocked, wait a few minutes and send it again.

Automated decisions

Court Gear does not use automated decision-making to approve a purchase, confirm availability, select a product, or refuse an inquiry. Form checks such as required fields, email format, a timing value and rate limiting are technical filters. They do not profile you and they do not replace a person reviewing the message.

Updates to this notice

We may update this Privacy Policy when our practices, providers or legal obligations change. The revised notice applies to inquiries received after it is published on this page. Where a change is significant, we will make that clear on the page rather than relying on a silent edit.

Contact

Questions, requests or complaints about this Privacy Policy can be sent to [email protected], by calling +64 9 623 8731, or through the contact form. For a new tennis equipment inquiry, please use the same form so that product category, playing level and equipment interest can be included from the start.