Equipment categories
What equipment categories does Court Gear discuss?
Rackets, balls, strings, grips, bags, shoes, apparel, accessories and training gear. Browse the category pages, then share the playing level and equipment interest you are considering when you reach out.
How do I know which category fits?
Start with how you play, then the equipment type you want to compare, then any related setup notes. If unsure, describe your sessions and we can suggest a starting point.
Do you operate a tennis club or coaching service?
No. Court Gear is an independent tennis equipment store presenting category information. We are not a club, coaching service or tournament organiser, and we do not treat category pages as a factory catalogue.
What is the difference between rackets, balls and accessories pages?
Each page describes an equipment family in general terms so you can compare approaches. They do not publish unconfirmed specifications. See rackets and balls.
Do I need to choose a category before I write?
Not always, but it is worth reading the overviews. A category page preserves the language of the gear you are comparing. If you are still comparing, say so in the message.
Can several topics be combined in one inquiry?
Frequently, yes. Rackets, strings and grips are often asked together. What is practical in a single reply depends on how clearly your playing notes are described.
Playing notes
Will the same gear suit every player?
No. Playing styles differ. Product descriptions are provided for general information. Suitability depends on the selected option and how you play. Specifications may vary and are confirmed separately.
Do beginner or recreational labels work like a specification?
No. Playing-level words are orientation only. Descriptions on this site are informational and are not a confirmation of a specific product.
Can you publish exact technical figures here?
Category names are planning labels. Exact product details, where needed, are confirmed after inquiry rather than listed as website specifications.
Why might two players need different categories?
Casual practice and more frequent recreational play involve two settings. Cleaning up the language — rackets, balls, grips — helps us understand the difference.
Will a category page confirm that a product matches my needs?
No. Matching gear to how you play is discussed after you describe it. Photographs are illustrative and are not records of a particular product in stock.
Do you use customer reviews on this page?
No. This FAQ does not include testimonials. Answers describe store practice so another player is not asked to rely on a story that may not match their game.
Inquiry process
What should I include before I write?
Mention product category, playing level and any general equipment interest. Point out related categories if those apply.
How does review work?
Each inquiry is reviewed after submission. Suitable next steps depend on the category you asked about and the details you shared. An inquiry is not a purchase.
How do I submit an inquiry?
Use the contact form. Website pages are informational guides; confirmed product details are discussed after review. Start at contact.
Should I treat a product page as stock?
There is no need. Availability is confirmed separately. Arriving with a clear description of how you play is more useful than assuming a page is an inventory list.
How long does a reply take?
Timing depends on the questions raised and current inquiry volume, and it is confirmed when the message is reviewed rather than from website descriptions.
Why does Court Gear ask about playing level?
Categories are easier to discuss when we know whether you are exploring gear as a beginner, recreational player or mixed interest. Playing notes are planning facts, not performance claims.
Can an inquiry be declined as a purchase?
Yes, in the sense that a form submission does not complete a sale. We may also explain that a requested specification is not something this site publishes. The Product Information page sets this out in full.
Replies
How do you reply?
By phone at +64 9 623 8731, by email at [email protected], or through the contact details you provide on the inquiry form. Visit us at 36 Rathlin Street, Blockhouse Bay, Auckland 0600, New Zealand.
What should I include in my message?
Product category, playing level and any general equipment interest. Add setup notes if you know them.
Is online information the same as a confirmed product?
No. Confirmed details and availability are discussed when you contact Court Gear and when the inquiry is reviewed. Read the Product Information page for guidelines.
Do I need to visit before I can ask a question?
No. Many inquiries are written from home. If a visit is useful later, that is a separate step and is not assumed from sending the form.
What happens to the details I submit?
They are used to reply to your inquiry, assess which category notes fit your question and keep an ordinary record of what was discussed. We do not sell personal information or send unsolicited marketing. The Privacy Policy explains collection, use, retention and your rights in full.
Can I ask a general question without buying?
Yes. Many inquiries are simply about understanding the difference between equipment categories or whether a category suits how you play. There is no purchase attached to asking.
